As applications are moved from dedicated hardware into the cloud, they need to achieve the same or even more demanding levels of service than classical installations. SLAs for cloud services focus on characteristics of the data center and more recently include characteristics of the network (see carrier cloud) to support end-to-end SLAs.  The backbone or back of the Internet is a computer network that is the center of a high-speed network. This is the part of telecommunications networks that supports the largest traffic. It is not uncommon for these Internet service providers to voluntarily offer their respective SSAs in order to demonstrate to companies the quality of the services offered. However, the US Telecommunications Act of 1996 does not explicitly contain a precise, but more abstract, model that provides food for thought for the definition of agreements or contracts within companies within the company. For example, in sections 251 and 252, it is stated that the obligation to negotiate in good faith on matters such as resale or partial or full access is mandatory for such businesses. Definition of the word SLA The Service Level Agreement, or SLA, is a contract or part of a contract by which an IT provider agrees to provide a set of services to one or more customers. In other words, it is. Viele SLAs entsprechen den Spezifikationen der Information Technology Infrastructure Library, wenn sie auf IT-Services angewendet werden. Service Level Agreements können zahlreiche Service-Performance-Metriken mit entsprechenden Service-Level-Zielen enthalten. Ein häufiger Fall im IT-Service-Management ist ein Call Center oder Service Desk.
Zu den in diesen Fällen gemeinsam vereinbarten Metriken gehören: Der Output, den der Kunde aufgrund der erbrachten Dienstleistung erhält, steht im Mittelpunkt des Service Level Agreements. Since the late 1980s, SLAs have been used by fixed telecommunications operators. Today, SLAs are so prevalent that large organizations have many different SLAs in the company itself. Two different units in an organization write an SLA, one being the customer and the other the service provider. This approach helps maintain the same quality of service across different units of the organization and across multiple locations in the organization. This internal SLA scripting also makes it possible to compare the quality of service between an internal department and an external service provider.  A service level agreement is a contract between two or more parties, one of which is the customer and the other is the service provider. It can be a legally binding formal or informal „treaty“ (e.g. B internal departmental relations).
Die Vereinbarung kann separate Organisationen oder verschiedene Teams innerhalb einer Organisation umfassen. Contracts between the service provider and other third parties are often (wrongly) called SLAs – because the level of service has been set by the (primary) customer, there can be no „agreement“ between third parties; Diese agreements are simply „contracts“. However, operational level agreements or OLAs can be used by internal groups to support SLAs. If an aspect of a service has not been agreed with the customer, it is not an „SLA“. Ein ALS ist die Formalisierung eines zwischen Kunden und Lieferanten ausgehandelten Kartells. Er setzt die Vertragsparteien schriftlich auf den Inhalt der Leistungen, ihre Durchführungsbestimmungen, die Verantwortlichkeiten der Parteien, die Garantien, d. h. das Dienstleistungsniveau, ein. The funds may then be advertised and marketed as services based on a service agreement and containing general and technical specifications, including measures related to prices and characteristics of the resources intended for the provision of the service. . . .